Frequently Asked Questionst
Please let us hear of your questions about us.
Product Purchase
Where can I buy your products?
Our products are available through distributor's channel.
You may find their contact information here.
Are product components/parts available for sale?
Due to concerns regarding product quality, we are basically unable to provide parts/components solely; except those ready for replacement consumables purpose. Please contact either of your trading suppliers or our primary distributors for more details. You may also reach us through the contact information on this home page.
Catalogue and Product Information
Can we get a product drawing?
Please contact either of your trading suppliers or our primary distributors for more details. You may reach us also through the contact information on this home page. NOTE: Availability of a drawing(s) may vary depending on a product model(s) in question.
I need to read an instruction manual. How should I make a request?
Please contact either your trading suppliers or our primary distributors. You may also reach us through the contact information on this home page.
How to Use
What does the "OEM only;Built-to-order" stand for?
"OEM only;Built-to-order" refers to any product(s) that require(s) volume lot production as well as technical validation of detailed specification; except those models available in the form of the off-the-shelf (ready-made) sales. Please contact us or our primary distributors to consult your desired product technical specification with you.
I want to replace my thermostatic expansion valves, solenoid valves, or other automatic control devices. Where can I get help?
Please contact either your trading suppliers or our primary distributors. You may also reach us through the contact information on this home page.
In your inquires, please note product name and product number if they are identifiable in the from of affixed label or stamping on the actual physical piece. (In case that they are not identifiable, it would be appreciated if you send us pictures and other product information).
We are also capable of providing you with our proposal for possible replacement from non-Fujikoki-made products.